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1st Line Helpdesk Support Engineer

Job Term: Full-time

Location: Warrington

Posted: 16 August 2023

Closing Date: 30/09/2023

Salary: 20–23k per annum, negotiable upon experience (42.5 hours per week)

Closing Date: 30/09/2023

Location: Warrington

A fantastic opportunity has arisen in our ever growing and forward-thinking IT department due to our continued growth and success as a business.

With many exciting projects in the pipeline, we are looking for a 1st Line Helpdesk Support Engineer to support our team.

Key Responsibilities:

  • Serve as the first point of contact and respond to technical support requests from staff members via phone, email, or ticketing system.
  • Troubleshoot and resolve technical issues related to hardware, software, and networking.
  • Provide support for staff members desktop and laptop computers, printers, mobile devices, and other technology equipment.
  • Setup of desktop and laptop computers for new starters.
  • Document technical issues and solutions in a clear and concise manner.
  • Escalate complex issues to senior team members as needed while ensuring proper follow-up and communication.

Essential Skills and Experience:

  • 1+ years of experience in technical support or a related field.
  • Knowledge of Windows, Microsoft Office and Microsoft 365.
  • Familiarity with network infrastructure and basic networking concepts.
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.

Desirable Skills and Experience

Experience of the following would be beneficial, but not essential:

  • Educated to degree level in an IT/Computing related discipline.

Personal Attributes

  • A passion for all things IT and programming
  • Excellent attention to detail
  • Strong time management skills, resilient and able to hit deadlines consistently.
  • Proactive and willing to use your own initiative.
  • Excellent organisational skills

Wirehouse Benefits:

  • 30 Days of Holiday including bank holidays.
  • Holiday Buy back scheme.
  • Healthcare Scheme enrolment upon passing probation.
  • Free Breakfast in the office on Mondays.

If you’re interested in the role and think you have the skills to make a difference – we’d love to hear from you! Send your CV and covering letter to